Atlanta, GA (June 14, 2012) – ClearAnswer has announced a partnership with Nobis Works to manage their contact center services. The partnership allows ClearAnswer the opportunity to hire additional blind and visually impaired employees. ClearAnswer is a call center that handles phone, chat, email, and text communications for various businesses.
Nobis Works is among Georgia’s largest nonprofit community rehabilitation programs serving youth and adults with disabilities and other barriers to employment. In 2003, Nobis Works launched a vehicle donation program in which people could donate their car, motorcycle, truck, RV, or watercraft to raise funds for Nobis Works and support their mission to provide assistance to individuals with disabilities and other barriers to employment.
After completing an online form, vehicle donors receive a call from the ClearAnswer contact center to discuss details and arrange vehicle pick up. The vehicle donors also have the ability to call the ClearAnswer contact center directly to make arrangements.
Corporate Vice President of the Tommy Nobis Foundation, Karen Carlisle said, “One of the key success drivers in the vehicle donation program is ClearAnswer because they are the vehicle donor’s first point of contact. The feedback we’ve gotten from our donors has indicated that the ClearAnswer agents are pleasant, knowledgeable, and make what would seem like a complicated process of donating a vehicle very simple to do.”
Jim Carruthers, managing director of ClearAnswer said, “Nobis Works and ClearAnswer share a common mission, to employ people with disabilities and barriers to employment. We’re excited to play a small part in the success of the Nobis Works vehicle donation program and hope to expand contact center support into other areas within their organization.”
Located in Midtown Atlanta at 739 W. Peachtree Street, ClearAnswer was established to provide employment for the blind and visually impaired – a population that has a 70% unemployment rate. Since opening in 2011, the enterprise has created a revenue stream to the Center for the Visually Impaired (CVI) which helps meet the service needs for the ever-growing population of Georgians with vision loss.
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