ClearAnswer Hosts Open House and Employs Blind and Visually Impaired People in Georgia

Atlanta, GA (August 15, 2012) – ClearAnswer is hosting an Open House today at the Center for the Visually Impaired located at 739 W. Peachtree St. NW. ClearAnswer is a call center that handles phone, chat, email, and text communications for various businesses. The ClearAnswer contact center currently has 11 income-producing contracts and has provided jobs and training opportunities for 17 people who are blind or visually impaired – a population that has a 70% unemployment rate.

To thank supporters for their support, ClearAnswer is hosting an Open House today, Wednesday, August 15 at 10:00 A.M. Commissioner Clyde L. Reese of the Georgia Department of Human Service is the guest speaker. Guests will see the ClearAnswer customer care associates demonstrate how a person who does not see the computer screen can access information, carry on a phone conversation, and type information into a reporting format—all at the same time. Light refreshments will also be served.

ClearAnswer has a partnership with Nobis Works to manage their contact center services for their vehicle donation program. Corporate Vice President of the Tommy Nobis Foundation, Karen Carlisle said, “One of the key success drivers in the vehicle donation program is ClearAnswer because they are the vehicle donor’s first point of contact. The feedback we’ve gotten from our donors has indicated that the ClearAnswer agents are pleasant, knowledgeable, and make what would seem like a complicated process of donating a vehicle very simple to do.”

Jim Carruthers, managing director of ClearAnswer said, “Nobis Works and ClearAnswer share a common mission, to employ people with disabilities and barriers to employment. We’re excited to play a small part in the success of the Nobis Works vehicle donation program and hope to expand contact center support into other areas within their organization.”

Since opening in 2011, the enterprise has created a revenue stream to the Center for the Visually Impaired (CVI) which helps meet the service needs for the ever-growing population of Georgians with vision loss.

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