Last week, CVI’s ClearAnswer contact center was overflowing with nearly 50 board members, donors, staff members, community partners and government officials to celebrate a successful completion of our $2.25 million start up campaign. Participants were given a brief presentation, demonstrations of assistive technology and a tour of ClearAnswer. Everyone learned how a person who does not see the computer screen can access information; carry on a phone conversation, and type information into a reporting format—all at the same time.
This open house event was a great time to reflect on all that’s been accomplished at ClearAnswer in what has truly been a team effort. Starting in late June of 2011, we trained and graduated 17 clients from our customer service training program. Many of those graduates have gone on to gainful employment either at ClearAnswer or in local contact centers like AirTran/Southwest and CarMax. We have made tens of thousands of calls to current and former CVI clients, volunteers, trustees and donors, verifying contact information, surveying their satisfaction with services, thanking them for their service and support and more. We have signed clients with a wide range of service needs including incoming customer service, surveys, appointment setting, call quality scoring and more.
With several income-producing contracts currently, CVI’s ClearAnswer contact center has a bright future ahead; driving revenue to expand the mission of the center and employing highly qualified visually impaired staff.