As we observe National Emergency Preparedness this month, I think it is safe to say, that 9-1-1 is a number that all citizens across the U.S. are familiar with. From senior citizens to small children, those three digits are what you dial if you have an emergency. Since the first 9-1-1 call was made in 1968, 9-1-1 functionality has been universal in that you dial these 3 digits from any phone and you are immediately connected to an emergency dispatcher who asks “9-1-1 what is your emergency” and then can assist you by sending Police, Fire or EMS to your location based on the nature of your emergency.
Simple, right? Well a lot has changed since 1968. Landlines which automatically have home addresses linked to them are slowly disappearing, everything is mobile, and locating an incoming 9-1-1 call from a mobile phone is becoming increasingly more difficult. The difficulty 9-1-1 call takers face when receiving a mobile call is why Rave Mobile Safety developed Smart911.
Smart911 is a free service that allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Citizens are able to tie their landline, mobile phone and VOIP line to their profile. Then, when anyone dials 9-1-1 from a phone associated with their profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the appropriate response to the proper location. The profile information is private and secure and only seen during a 9-1-1 call.
However, the information you can provide to 9-1-1 call takers and first responders goes way beyond your phone number and address. You can include medical conditions, medications, vehicles, pets and even emergency contacts in your profile. Providing this additional information gives 9-1-1 call takers and first responders the information they need to help you faster and more efficiently. This is especially true if an individual is blind. If emergency response is arriving to the scene of an emergency, it can be beneficial for the responders to know they will need to use vocal cues as they approach the individual. If the person is in their own home, the layout and bedroom locations can be noted in their Safety Profile as well. They are also able to note if they have a service animal who needs to travel with them.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact a response the second an emergency call is placed could be the difference between life and death. Sign up and create your Safety Profile at www.smart911.com today.